I had a 3 box shipment show scheduled delivery date, then changed to pending. “I would never use fed ex again,” said FedEx customer Tricia Rush. The FedEx Express international packages are supported with a money-back guarantee policy. Thanks Jim, I just called FedEx and he says it still should arrive today. My business uses FedEx almost exclusively. Then it gets sent across state 300 miles away. This is a box of food and needs to be delivered promptly. She advised that they would contact hub and have them deliver it. Tuesday, customers brought their concerns to staff at the Greenfield location looking for answers and packages but walked away with neither. Glad you got the guitar. This is a fact not an accusation. The shipping history for package says same thing with two updates each day one at 1:20am and then again at 1:pm with in transit at tracy hub facility and scheduled delivery pending. The Kernersville, NC hub won’t even pick up the phone. Now it’s showing no date available and has been handed off to a third party for delivery. Please expand your tracking to monitor shipment's progress, and allow 1 to 2 business days for tracking to update. They’re accusing FedEx Ground in Oak Park of bad customer service and failing to deliver packages on-time. “Everybody’s so frustrated. It was on the truck for delivery today, I ran out to greet the FedEx guy and he didn't have it, he said another driver was doing the same route and must have it. Read reviews of the fedex location and apparently it's a very common issue that they either push delivery … Customers say they are fed up with FedEx after numerous attempts to pick-up packages end with disappointment. I did this for my Lucky13 (twice), and then I went by and grabbed it because I couldn't sit at home and wait to sign for delivery at the time. Pending Shipments expire 10 days after creating the shipment, or the future date you selected when creating the shipment. I'm going to go cross my fingers, legs and eyes now for good luck... Well, now you have me all anxious! This box should have been delivered over 10 days ago. Fedex Delivery Status Changing from Today to "Pending" So I ordered the M carbon fiber and alcantara trim online and it said it was going to be delivered and current tracking status is "on fedex vehicle for delivery" but just now the delivery date changed to "pending" and it states "No scheduled delivery date available at this time." - posted in Public House: I ordered something from B3 and for some reason its sitting in western NY and since Saturday the delivery date has been pending? 8pm came and went. This data field is FedEx's estimated delivery date based on the location of the first scan (NJ in this case) instead of the return address. Come on, FedEx - get that beautiful instrument delivered! I then received a call from a diff cust rep advising me that she would contact hub and resolve issue (same thing other rep advised me of earlier). They didn’t have the package and then we’re up here again and she’s saying that the packages are just sitting on trailers so they don’t know when they’re going to come off the trailers,” said FedEx Customer Tiffany Moor. 2 weeks later it finally showed at my door. The shipping agency released a statement saying in part: FedEx Grounds is experiencing a surge of package volume due to e-commerce growth during the current pandemic that has resulted in temporary service delays for some packages in the Oak Park area. It’s just sitting here and you can’t get your package and they’re not willing to help you,” said Rush. Our sympathies. General Acoustic Guitar and Amplification Discussion, Building Stories, One Guitar at a Time: The Story of Emerald Guitars. Customer Service can’t track it now. Package sitting in Hutchins, Tx, which is northeast Texas, near the Arkansas border since 6/9/20 with no movement. The shipping history for package says same thing with two updates each day one at 1:20am and then again at 1:pm with in transit at tracy hub facility and scheduled delivery pending. I could drive to Hutchins and get it faster. This appears to be a fedex failure of unknown causes and it has to do with their failures as UPS and USPS are not having these types of issues. That is a beautiful guitar. Most shipments come from CA to MI. (CBS DETROIT) – The weather is not the only thing leaving these people heated. For a while it said it would get delivered on Saturday but after the switch to pending nothing has happened. • What is the money-back policy of FedEx? Today, I start my new relationship with UPS. There is no recourse here for customers. Was out on the truck for delivery too days ago, the day the bad storms rolled through.

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