I have made numerous complaints to the BBC and so far have only been referred to other departments or sent stock replies. The Big Tech Question delivers straight answers to the biggest questions in tech. I found the easiest way is to search for the series, you want to delete. Once you have, there appears to be no way of expunging this viewing from the algorithms that calculate the “Recommended for you” category. Moto 360 review: is this the best Wear OS watch yet? 1. Sometimes, when somebody on the forum mentions that a particular TV show episode doesn't play, then now and again i will check it out to to see it works for me. Noblechairs Epic Series review: does it make a good office chair? continue watching list - how to delete unwanted programmes, Re: continue watching list - how to delete unwanted programmes. So absurd they don’t have any option for this. On 25th April 2011 we purchased a Samsung TV from John Lewis Partnership in Stafford. My 32" Samsung TV has been working fabulously for 5/6 years and still looks sharp. I think we need it here in the UK. The rest of the BBC are not listening - I've spent hours contacting Complaints, the iPlayer team and TV Licensing - they all direct me to each other. to the Community in The Introduce Yourself Thread. I too have a 6 year old TV which is now obsolete. A TV licence rebate should be given to all affected. I blame the BBC and Samsung jointly. We purchased an item which has functioned well for 6 years in good faith that the functionality would remain the same and have no reason to think it will not continue. He is a keen gamer and happily admits to being a gadget nerd too. To now find out that IPlayer will no longer be available on my Smart TV? They seem totally unconcerned and say the problem can be fixed by a dongle. You can remove the continue watching progs on BBC Iplayer via a laptop only just realised recently after it kept trying to make me watch the same episode of Silent Witness again and again !!! I've requested this, but TV licencing appears to be a separate entity. I am told that there is an in line device  available which solves this problem as it appears the models of Samsung TV we have are not compatible with other versions of iplayer. Now they want to destroy it. On-demand content is exempt, but you’d have to delete the BBC iPlayer app at the very least from a Fire TV box. My guess is that our TVs cannot cope with the new iPlayer sign in process. This is the same process as iOS but under “History and Privacy” just click on the heading labelled “Clear History”. Can I watch Apple TV Plus without Apple TV? The BBC needs to hold on to audience not alientate them and have stiven hard to make iPlayer easily available. Now they seem set to destroy this easy access. So reluctantly I have just ordered a Sony after the Samsung I purchased failed to tune. Totally agree that nowtv should offer an option to remove stuff from your continue watching list if you wish to get rid of it (even if you have to use an access pin to prevent other members of the family accidentally removing content off the list). While some tablets have HDMI-out meaning you can simply connect the cable and enjoy, most need adapters. You can only clear specific programmes using the website too – the apps force you to download all of your viewing history. Surely Samsung can issue a firmware update to allow us to keep watching iPlayer on our TVs? So annoying that Now TV hasn't yet added this feature. The problem with the above if it's not a movie, boxset or one off single show, then if the tv show is on catchup then next weeks show will be automatically added to the list again . And if you’re using any other device – a smart TV or Fire TV stick, for example – there is no option available to you at all. In all this is a daft policy whoever is driving it and there should be more uproar. Photograph: Samuel Gibbs/The Guardian … The TV manufacturers invented the idea of a Smart TV which, like you, means to us everything in place and one remote control. It seems a cynical use of supplier power to force customers like us to go out and purchase a new television with no technical reason offered and no compensation towards a new Samsung TV. You do not have permission to remove this product association. Copyright © 2020. It is a 32inch Smart TV and cost £599. I think that the responsibility probably lies with the BBC not Samsung. How do I delete cookies in Chrome? Out of interest, the BBC iplayer has exactly the same issue. The BBC should continue to support these televisions, six weeks notice is definitely not ok. We had years to prepare for the digital switch over. I would appreciate if you could investigate this sharp practice and advise us on our options. Thanks for raising this as I did a couple of weeks ago. The Big Tech Question is a joint venture between, View bigtechquestion’s profile on Facebook, View @bigtechquestion’s profile on Twitter. Or give us a showstopping technical reason why it can't be done! And why would I do that? Netgear Nighthawk M2 review: is this 4G router the best backup for your home broadband? The only reason for buying the SMART version was to view BBC i player. "My Watchlist"is fine, that has an edit button to use. I have report this to the Trading Standards as an abuse of supplier power. His PA's email address is *****. Unlike, say, Netflix, your “watching” history on iPlayer only reflects programmes that you haven’t finished watching. I will almost certainly never buy a Samsung product again based on the complete lack of care from the customer service team. C'mon Samsung give is a firmware to allow tens of thousands if not a magnitude more people to keep watching iPlayer. I have the receipt. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BBC are removing iplayer V2 from service, This has nothing to do with Samsung. You’ve watched something that you’re embarrassed about or you’re being bombarded with recommendations for In The Night Garden after you let your kids watch on your laptop. And some questions nobody really wanted the answers to…. Learn how your comment data is processed. If enough people complain, perhaps the BBC will do something about this issue. Certainly works for box sets but yet to find a solution for the pesky catch up programmes. Re: continue watching list - how to delete unwanted programmes Yes, the only way to remove them from the list is to either watch them or simply fast-forward until you get close to the end and let it play to a finish. Gtech Cordless Lawnmower 2.0 review: is it worth cutting the cord? None of the answers given are satisfactory. It's a real shame this feature has been removed as I use catchup TV a lot for the BBC. The only sort of work around is to go to the last episode of a particular show that you have been watching and fast forward it towards the end of the show until you get to the end of the credits to hopefully let the show drop off the list which is a bit hit & miss from my experience. I see the French have a law against deliverately making a product obsolete. An Amazon Fire TV Stick should solve the problem, but these cost £40 why should we have to pay for this on top of the TV licence if the BBC chooses to stop supporting some devices with just six weeks notice? iPlayer also works with Chromecast and the iPad app supports AirPlay via Apple TV. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Under “History & Privacy” there is an option named “My Programmes”. I've taken this issue to the highest level with the BBC including a slot on the Radio 4 You and Yours consumer programme. This makes no sense from a customer retention view. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! How do I change the default browser on iOS 14? I then had to pay a vast fee to an electrician to resolve a cabling issue 2 years ago, having to seek my neighbour's permission to gain access from their garden to the back of my kitchen wall. Say "Hello!" The only reason for buying the SMART version was to view BBC i player. Please contact BBC You and Yours (Radio 4). Just came to this thread after Googling if it's possible. Either way, you’d like to clear your BBC iPlayer history. I've requested this, but TV licencing appears to be a separate entity. A quick, simple way to resume watching episodes and series you’ve been watching. In fact I bought a larger samsung TV this year 55" for the PS4 and I swear the picture is not as good as my older samsung. Why is my Thunderbolt dock not responding on my MacBook Pro? I have the receipt. (MOD Edit: email address removed upon request.). Samsung customer service does not care. The salesmans attitude was we would need to replace this in 3 years I we persited in out view that a Smart TV means access to iplayer via the same  remote control. Enter your email address to subscribe to this blog and receive notifications of new posts by email. I am seeking advice as to what this device is, where it can be bought, and how much it costs, advice of this nature would be of more help to us than starting of on a legal route whicih is unlikely to succeed or indeed solve our immediate problem which has to be done by Oct 17 2017. Spent the evening trying the first 5 minutes of a load of programmes to see if i liked them. Thank you for confirming that this is not a Samsung issue. Yeah it's so annoying not having an option to remove unwanted episodes on the Continue Watching section, where many customers have asked for the feature. My family consumes all TV content via the iPlayer, but iPlayer will no longer work on my Samsung TV from 17th October. The distributors like Currys and John Lewis do not care about this reduction in functionality as they are the benficiary in new sales. It is a 32inch Smart TV and cost £599. The BBC's iPlayer is a wonderful thing, but its power is wasted if you're watching it on a titchy PC screen. What do the lights on the Nest Hello video doorbell mean? Out of interest, the BBC iplayer has exactly the same issue. Please also email Dan Taylor-Watt, head of iPlayer. Literally watch just a minute of a programee and it is locked into "continue watching" even though i may detest the programme. I have to support your position with regard to the withdrawal of BBC iplayer. This site uses Akismet to reduce spam. Beneath the details of each programme is a link named “Remove”, Click on this link to delete the programme from your viewing history, Click on the “Menu” link in the top left-hand corner of the app screen, Click on the cog icon in the top right-hand corner, Under “History & Privacy” there is an option named “My Programmes”, Click the “Clear History” link to the right of it to remove all programmes from your viewing history. The BBC will not tell my exactly why this has happened (the coding of the iPlayer content has not changed). They are taking no action against you. We have visited John Lewis and they say this is happening a lot. Click on the cog icon in the top right-hand corner. How do I get Amazon Prime Day deals without paying for Prime? Effectively this makes my television obsolete. But to remove a key piece of functionality which we have paid for seem illegal if not unfair and poor in terms of customer relations. Yes, the only way to remove them from the list is to either watch them or simply fast-forward until you get close to the end and let it play to a finish. An Amazon Fire TV Stick should solve the problem, but these cost £40 why should we have to pay for this on top of the TV licence if the BBC chooses to stop supporting some devices with just six weeks notice? I have now logged a formal complaint and have made contact with You and Yours. From consoles to cables, here are five easy ways to put iPlayer on your plasma. Once it finishes, it assumes you have watched the entire series and removes it from your list.

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